titles . . . [which can be morphed into seminars]
Ed has provided speeches and seminars on interpersonal
communication, organizational communication, presentational
speaking, humor in the workplace, history of humor, listening,
management, management history, success motivation, history
of motivation and sales psychology.
Natural Laws of Communication"
irrefutable laws of physics have corollaries in human interaction
and communication. Both are revealed. Follow them and you'll be
successful in both realms, disobey them and you are doomed.
Language of Listening" [based on an international prize-winning
we consciously act like good listeners, we might then start to
think like good listeners and eventually become good listeners.
Confidence: Creating Humor at Work"
since the Hawthorne studies, almost 80 years ago, the human as
well as the humor aspects of people at work has been recognized.
Managers disregard these natural tendencies to socialize to their
peril. Humor is a critical part of the human condition and some
of the best ways to nurture and develop it to serve an organization
Lightly and Take Care: How to Make Love to Your Customers"
who win the war for customers usually do two things: First, they
seem to be able to remain light, buoyant, and positive even under
the most difficult circumstances. Second, they know that the best
way to deal with an unhappy customer is to show them that they
care and they are especially good at it. In this message, you
are shown how to develop this special lightness of spirit and
the ability to show that you care.
Have Ways of Making You Talk: From Scared Stiff to Poise and Credibility"
people, even in executive positions, secretly hide their severe
insecurity before a live audience. Few things are more common
to most of us than the fear of an audience. Anecdotal tales and
different ways of thinking about the audience experience can make
us eager to get on the next platform.
Not to Communicate"
tells us that business communication is effective only about
5 percent of the time. Keeping it simple, clear, and communicative
demands a complete change in our approach and viewpoint. We
are introduced to what we should do by seeing a portrayal of
we shouldnąt do.